JIRA Service Management

Handle service desk requests and workflows.

Example Prompts

Create Service Request

Create a support ticket: "Need access to production database"

View Requests

Show me all open service requests

SLA Status

What requests are about to breach SLA?

Approve Request

Approve request HELP-456

Tips

• Service requests follow specific workflows
• SLAs are configured per request type
• Approvers can approve or decline requests