SRE On-Call Workflow

This scenario demonstrates an on-call engineer handling alerts and creating follow-up tasks.

Workflow Overview

1. Splunk: View critical alerts and their severity
2. Confluence: Check knowledge base for known issues
3. JIRA: Create follow-up task for monitoring improvements

Example Prompts

Step 1: Review Alerts in Splunk

Show me all critical alerts that fired in the last 4 hours.
Group them by severity and source.

Step 2: Check Knowledge Base

Search Confluence for known issues related to these alerts.
Look for any documented workarounds or root cause analysis.

Step 3: Create Follow-up Tasks

Create a follow-up task in JIRA to improve monitoring for these alerts.
Include recommendations based on what we found in the knowledge base.

Combined Prompt (Advanced)

I'm on-call and received several critical alerts. Help me:
1. Get a summary of all alerts from the last 4 hours from Splunk
2. Check the Confluence knowledge base for any related known issues
3. Create a JIRA task for any monitoring improvements needed

Expected Behavior

Claude will systematically work through each platform, gathering context and creating actionable follow-ups.